Refund policy

Return & Exchanges

For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.

We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all.

Faulty Items 

While rare, if you happen to receive a faulty item or notice an oversight on our part, please don’t hesitate to reach out to us — we’re here to help. Simply contact us within 7 days of receiving your order, and our team will carefully review the situation.

We truly value your experience and will handle each case with care and attention, working toward a thoughtful solution to ensure you feel fully supported. Thank you so much for your understanding and trust.

Size Correction Policy

At K&S Nails, we craft each set of custom press - on nails by hand, tailored to your unique size specifications. We understand that selecting the perfect fit can be tricky sometimes.

If you receive your order and find that the nail size is not a match for your needs, we’re here to help! You can place a new order with the correct measurements, and we’ll offer an exclusive 20% discount to cover part of the reorder cost.

To claim this discount and get guidance on confirming your accurate nail sizes, please reach out to our customer support team at your earliest convenience. Our team is ready to assist you with the reorder process and ensure your next set of nails fits flawlessly.

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Thank you for choosing K&S Nails.  If you have any questions or require assistance, please don't hesitate to contact us at kandsnails330@gmail.com.  We are here to help you throughout the return process. 

Unfortunately, we cannot accept returns on sale items or gift cards.